Privacy Policy

Last updated: 2024

Hiteqa ("Hiteqa", "we", "us" or "our") is committed to protecting the privacy of everyone who visits our website or contacts us regarding the installation of windows and doors. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to visitors of our website and to anyone who submits an enquiry through our contact form. If you have any questions about this policy or how we handle your personal data, please contact us using the details at the end of this page.

1. Who We Are

Hiteqa is a provider of window and door installation services, operating from the following address:

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us, primarily through the enquiry form on our website. The form may collect the following categories of personal data:

• Contact details — such as your name, email address and telephone number, so we can respond to your enquiry.
• Property information — such as your address and details about the windows or doors you are interested in, so we can provide an accurate quote or arrange a site visit.
• Message content — any additional information you choose to include in your enquiry, such as preferences, timelines or special requirements.

We do not collect sensitive personal data (such as health information or financial details) through our website, and we ask that you do not include such information in your enquiry.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — where you have given clear consent for us to process your data for a specific purpose, such as responding to your enquiry.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as managing enquiries and improving our services, provided this does not override your rights and freedoms.
• Contract — where processing is necessary to take steps towards entering into a contract with you, such as providing a quote for installation services.

4. How Long We Keep Your Data

We retain personal data collected through our enquiry form only for as long as necessary to respond to your request, provide a quotation, or fulfil any resulting contractual obligations. Where no further engagement occurs, enquiry data is typically deleted or anonymised within a reasonable period after the enquiry has been closed. Where a contract for services is formed, relevant data may be retained for the duration required to meet our legal, accounting or tax obligations.

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share personal data with:

• Trusted service providers who assist us in operating our website or fulfilling installation services (for example, hosting providers), and who are contractually bound to protect your data.
• Regulatory or legal authorities, where we are required to do so by law.

We do not transfer personal data outside the United Kingdom.

6. Cookies

Our website uses a single cookie, named consent_mode, which stores your cookie consent preference for a period of one year. This cookie does not track your browsing behaviour and is used solely to remember your consent choice so that we do not need to ask you again on each visit.

We do not use analytics cookies, session cookies, or any third-party tracking cookies. No data such as _ga, _gid, or similar identifiers are set by this website.

Advertising measurement is only activated after you have given consent, and it operates exclusively on the confirmation page shown after a form submission. If you do not provide consent, no advertising measurement takes place.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is collected and used.
• The right of access to the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your personal data, in certain circumstances.
• The right to restrict processing of your data.
• The right to data portability, allowing you to obtain and reuse your data.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

8. How to Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

• Email: [email protected]
• Phone: +44 117 673 7639
• Address: 22D Gloucester Road, Bristol, BS2 3UU, United Kingdom

9. Right to Lodge a Complaint

If you believe your personal data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. However, we encourage you to contact us first so that we can try to resolve your concerns directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.